Oireachtas Joint and Select Committees
Tuesday, 15 February 2022
Joint Oireachtas Committee on Climate Action
Commission for Regulation of Utilities Strategic Plan: Discussion
Ms Aoife MacEvilly:
We see this as an area that will be growing in importance in our organisation. As part of our submission of the strategy we have looked for more resources in that area.
Markets are going to become more complex for customers to engage with . We will have to provide more support for more complicated offerings, set rules and monitor and then deal with complaints as they arise. That is an area we will be seeking to grow in our team.