Oireachtas Joint and Select Committees

Thursday, 10 February 2022

Public Accounts Committee

2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 29 - Environment, Climate and Communications
National Broadband Plan Expenditure and Related Matters

9:30 am

Mr. Peter Hendrick:

Today we have regional field deployment teams responsible, as deployment areas are finished, for ensuring the customer connections meet the expected SLAs and for ongoing preventative maintenance of the active and passive network. The active network is the equipment that connects homes; the passive comprises the cables and the poles. We have subcontracted with the same contractors who are doing the builds a maintenance and connection group. We have the facilities and the people to support the network and we have to meet high SLAs in terms of the contract, equivalent to what one would expect to see in an urban-based telecoms network.