Ms Louisa Santoro:

I can only speak to the experience of the people who use our services. We are focused on a particular group, which is those in private emergency hostels. There is no on-site support. There may be an inspection of the building, which should tell us whether there is a working fire alarm or a certain number of staff on-site, but there is no support for these individuals. If things go wrong, they have nobody to go to. Again, I am pointing back to the lack of knowledge of who is running those services. There is no method for us to communicate with somebody who is in a hostel. The nature of the complaints we hear is hair-raising and there is nowhere we can go with those complaints. It speaks to people's direct experience of violence in the hostels. Any inspection of a physical nature of the fabric of the building is welcome but we cannot have people at their most vulnerable in hostels where there is no on-site support. That is reckless.