Mr. Justice Alan Mahon:

An individual who wishes to bring a complaint directly to me can do so but, of course, when or if he or she does so, it does mean he or she does not get the benefit that may flow from an involvement in the internal investigations system, which may lead to a resolution of that individual's complaint. I think that is why the vast majority go through that process, because a lot of the issues are resolved, and often at a very early stage of the internal investigation.

My own view is the internal investigation system is quite efficient, but some complaints can be complex and may have eight or ten components that require separate investigation.

As a general rule, the internal process, I would think, is quite efficient and it has the benefit of possibly arriving at a resolution. I am aware, as I have stated previously, that the great majority of complaints are resolved in that internal process.