Mark Ward (Dublin Mid West, Sinn Fein)
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The need for an independent complaints commission has come up a couple of times, especially in mental health reform. We have spoken about it mostly in terms of involuntary access to services. However, could the witnesses outline to what it would relate? Would it encapsulate all services? Would it include care plans? Can the witnesses unpack whether we would have an inspector or commissioner and how that would work? Can they also point me in the direction of where it works well in another country? I can imagine where involuntary access is placed within services, direct access to that service would be complex. Do the witnesses know of a model at which I can look?