Ms Linda Kane:

I think it will be a combination of both. We have seen during Covid the digitalisation of small businesses. For example, there are now lots of food ordering services that can be provided through an app on your phone. Lots of smaller restaurants have signed up to apps that they do not have to manage themselves but with which they can integrate their business. That is a small sign of the digitalisation. An innovation, from that business's perspective, saves one person answering the phone so the business can grow and serve more customers. There are smaller elements like that. Again, improvements in digital skills will help those businesses. There are also opportunities through the local enterprise offices for peer-to-peer networks so they can learn from other businesses in similar areas and help them to grow.