Mr. Peter Tyndall:

I will respond to Deputy Devlin then. Unfortunately, or fortunately in my case, the end of the year is fixed for me to leave my post. I have written to the President asking to be relieved of office then. There was a delay in advertising the post but it has now been advertised.

I was delighted that the Minister committed to a full public and transparent appointment process, which is being undertaken by the Public Appointments Service. I mentioned the need to review the legislation. That is not required by the legislation but it should be. International best practice would have the recruitment process specified as being open and transparent. We are getting it and I am very pleased about that but it is through the personal commitment of the Minister. It should be in law. There are various other aspects about the independence of the office and the powers and jurisdiction that could usefully be reviewed. It was good to have that example. The closing date has passed and a process is under way so I expect that a candidate will be coming before the Oireachtas in the not too distant future. I know these things take time - often more time than one would expect - but it is happening and there will be a replacement. That is the first thing.

Regarding direct provision, the reality is that people are happier talking to us in person. We made very considerable attempts to put in virtual outreach. For example, we arranged for rooms to be provided where people could video-conference privately with us but the take up was poor, which is why we are back on the road this autumn with a view to picking that up. I suspect there are issues we should have been picking up that have not been reaching us. What was the Deputy's second point?