Mr. Peter Hendrick:

Our standard connection lead time is within ten working days. In order to achieve that we have had to do many things, and surveying is a critical part of that. We are surveying what is involved in the connection. We feed that into the design. Then there is the scope of works that is required to complete that connection. Is it the installation of a pole or do we need to go underground? How many metres of cable are required and what type of installation is it? How many crews are required to complete that installation?

When we receive an order from the retail operators through our software systems directly from their software systems and feed that back to them, they get all the information, for example, the type of order and it requires a timber pole in somebody's driveway or in a field to connect the house, it might be 150 m of cable and will require two contractors on site and will take four hours to complete the job. The end user has a complete view of what is going to happen. We are glad to say that of the connections we have completed to date, we are at a very high what we call "net promoter score", which is unseen today in the telecommunications industry. We are at 92%. Of all the connections, it is very high. Ultimately, we want that to feed into the in-life performance from a reliability perspective. As a result of the work we have done up front - survey, design, the scope of works and the bill of materials in terms of the installation - and feeding that all the way back so the customer knows the day we are going to turn up, how many people are required to do the job and how long it is going to take, the customer experience is very high. Ten working days is our standard installation.