Ms Louise Hamra:

I might also extend the point to include looking after the moderators. The moderators in a team are likely to take the brunt of viewing this difficult content. However, anyone else who might come into contact with that content should also receive the same type of well-being supports. It should be ensured that there are check-ins and specialist training in this regard, for example. The number of people who must see and moderate this type of problematic content in a work setting should be kept as small as possible.

Regarding signposting, I mentioned that some platforms have already adopted a mechanism whereby searching for certain keywords will automatically bring up our 116 123 helpline number for immediate support. It is important that websites should also be signposting contact details for other emergency services and other supports, and especially more targeted supports which may be available 24-7. Users should also be encouraged to contact trusted family members and friends. The key point is that people are encouraged to reach out to someone, even if they do not feel the situation has reached the extent where the emergency services may be required. People in these types of situations should be supported and encouraged to say something to someone.