Ms Louise Hamra:

In the briefing that was circulated we referenced that we have ten guiding principles that were designed in collaboration with academics and industry. They essentially outline the ten best principles that should be adopted to make the Internet a safer place.

Regarding the moderators, our tenth principle is specifically concerned with looking after the well-being of people who come into contact, especially over an extended time, with this difficult content that involves aspects such as self-harm and suicide. We are very aware of the profound impact that experience can have on these people and on their ability to appropriately moderate content. It could mean that, in turn, things could fall through the net and content might become available on the Internet which would have been moderated if the moderators themselves had been in a better head space and able to limit the prevalence of such content.

The algorithms are also referred to in our principles. Mr. Moore mentioned that it even comes down to search terms. We are lucky in the sense that some of the platforms have instigated measures whereby typing in certain keywords, such as "suicide" or any other problematic and potentially dangerous terms, will cause our or another helpline to immediately pop up. Anyone searching that content, therefore, will know immediately that help is available to them. Therefore, this is not only about minimising the amount of harmful content, but also about maximising knowledge regarding the supports which are available to people in this context and making those supports readily accessible at those times when people may be experiencing periods of difficult mental health.