Mr. Damien McCallion:

I might come in here, as Ms Canavan's screen has frozen. A recovery certificate would be provided on a request basis through the call centre. I wish to emphasise something that is important in the short term. People only need to ring the emergency line that is being set up where they are due to travel imminently. We do not want the line to get swamped with people who are genuinely interested in getting their certificates. In cases like those that Mr. Lowry set out, for example, emails bouncing back from addresses, those people will be contacted and their cases will be followed through. If people have not received their certificates by 19 July, I do not want them to panic and think that they will not get them or that something has gone wrong. That work will flow on with any rebalance, for want of a better word, where those certificates do not get delivered for a variety of reasons, for example, incorrect email addresses.

Recovery certificates will be issued on a request basis. People will not need to go to their GPs for those.