Ms Barbara Jones:

I think we are looking at a group of people in that category numbering in the order of 3,000. As I outlined to the Chairman earlier, the focus of our work is on prioritising dialogue with the affected applicants in the group identified by the Deputy as the most disadvantaged because they must resubmit the application. There is a process for the refunding of the fee and the operation is quite elaborate. We are in direct contact with all those affected persons. It is not where we want to be, which is where we can give them the passport they need, but the customer service support is very intensive around this right now.