Ms MaryRose McGovern:

I cannot say we have seen a trend of complaints along those lines but a complaint of that nature, where somebody is complaining that they have been wrongfully refused a service is a complaint which comes within the jurisdiction of this office. If we receive a complaint of that nature, we well be in a position to investigate what has gone on and see the process around it and look behind all the details.

On referrals to other members of FIN-NET, we only see what we refer onwards or what is referred to us. There may be people who go directly to the appropriate ombudsman entity in Europe without needing the guidance that this office can offer. Our website has a piece on FIN-NET and a call may never be necessary because the person needing the information may secure it from the website. I am not sure we can give the Deputy much by way of specific details on that.