Ms Patsy Fitzsimons:

Yes. The Act provides for the resolution of complaints in an informal way as quickly as possible. We are, as part of our processes, setting up an informal resolution service within the DSS to help resolve those family conflict situations we anticipate will arise, because not everybody will agree on every point or every action a decision supporter is going to take. We will have trained staff in the DSS to help resolve those family disputes that will ultimately arise. If we cannot resolve them, then we will proceed to investigate the complaints and see if there is a need to go to court and have that person removed, ultimately, if needs be. Obviously, our first port of call is to resolve disputes as quickly and as early as we can.