Oireachtas Joint and Select Committees
Wednesday, 12 May 2021
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Consumer Credit (Amendment) Bill 2018 (Resumed): Engagement with Central Bank of Ireland
Mr. Kevin O'Brien:
There is a clear escalation for complaints about companies. After specific periods, the consumer refers to the Financial Services and Pensions Ombudsman. There is no complaints hotline as such for individuals to the Central Bank. We will have some ad hoccommunications but there have been very few of them.