Ms Cori Crider:

I will outline the general situation and Ms Plunkett, if there is sufficient time, could give her experience of engaging with the mental health services.

Ms Plunkett and other content moderators working for Facebook are allotted a short period of time each week with a so-called wellness coach. You might wonder what the purpose of such a slightly strange word is but it is specifically intended to convey that this is not a clinical role. If you look at the rules governing the wellness coaches, these are not psychiatrists. They are forbidden by the rules from engaging in diagnosis and treatment. What they are intended to do is to provide a sort of soft counselling service but it is not medical care. To compare it, for example, with what a police officer in Ireland investigating a child abuse case would be offered, that is proper clinical psychiatric support. It recognises it is a medical issue. The committee heard Ms Plunkett talking about karaoke, which seems, frankly, a quite odd way of handling exposure to graphic and obscene content. Essentially, it is not medical care. Many people have said to us, in several countries and not only Ireland, since this is a systemic issue across Facebook's countries that do this work, that it just is not enough because it is not medical care.

Does Ms Plunkett have anything she would want to add about her experience with the system?