Oireachtas Joint and Select Committees
Thursday, 17 December 2020
Public Accounts Committee
Caranua: Financial Statements 2019
11:30 am
Ms Rachel Downes:
We call that getting an unsuccessful letter. An unsuccessful letter will go out explaining why the service was not provided for. It would also explain the appeals process. A second letter is included. Clients can send one letter to the appeals board and one to be kept for the record, and an information leaflet is included as well to explain how the appeals process works.