Oireachtas Joint and Select Committees
Thursday, 17 December 2020
Public Accounts Committee
Caranua: Financial Statements 2019
11:30 am
Ms Rachel Downes:
As I mentioned earlier, the majority of services are telephone-based. If somebody makes a complaint through Caranua, he or she would speak to one of the call line operators. A complaint can be done this way, through email or a third party. When the complaint arrives, the quality and compliance officer would make a phone call to discuss the complaint and get the facts, and this would be taken further to manage the substance.