Jennifer Carroll MacNeill (Dún Laoghaire, Fine Gael)
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That is fine from an assistance perspective but I can imagine somebody, for example, bringing an employment complaint within an organisation and although it is dealt with by a different organisation, it would still be intimidating or difficult. For example, what is done on the human level? Do people proactively meet the complainants or is the process done over the phone? What caring steps are taken to meet those needs?