Ms Gráinne McEvoy:

It is for that very reason that the examination framework was established. It was broader than the role the Central Bank plays regarding the tracker mortgage examination. It ensured that all the protections afforded to consumers which are available at a national level are accessible to those customers. More importantly, while we will look at things at a systemic level to see where redress is compensated and require those firms to make those payments of redress and compensation, it does not close the door for those customers. They can accept that payment. If they are unhappy, they can still progress their case through the Financial Services and Pensions Ombudsman and in turn through the courts. An important aspect of the framework is to ensure that those supports exist for those customers.