Mr. Pat Dawson:

Over the past six months, travel agents and tour operators have just been burning cash. We spend most of our time trying to get refunds from airlines in particular. We are owed €25 or €30 million. Regulation 261 states that airlines are supposed to refund in 14 days. We still have 400,000 customers booked. Refunds are taking four to five months and there are flights that still have not been refunded going back to March. We have asked the CAR to call in the airlines and ask what they are doing to the public. They are ignoring them. We ask that the committee call in the airlines and have the money returned to the consumers.