Oireachtas Joint and Select Committees
Wednesday, 18 December 2019
Joint Oireachtas Committee on Justice, Defence and Equality
Access to Justice and Legal Costs: Discussion (Resumed)
Dr. Brian Doherty:
The complaint is made to the authority and processed by authority staff. There are three categories of complaint, including inadequate service, excessive fees and misconduct. The LSRA staff can attempt to informally resolve complaints of inadequate service or excessive fees. There are circumstances in which they can determine those complaints and those determinations can be reviewed by an independent review committee.