Martin Kenny (Sligo-Leitrim, Sinn Fein)
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I thank the witnesses for their contributions. It has been enlightening and interesting. With regard to complaints about fees and where that takes us, the witnesses made the point that the LSRA has a statutory system for complaints with a limit of €5,000. One of the flaws relates to when a legal process is going on. I have come across a situation where a person has a dispute with a solicitor about the fees charged, where they believe they were wrongly charged and overcharged and the service provided was not adequate for the money being charged. The solicitor has moved very quickly to take a case against that person. If that were to happen quickly, is it correct that the LSRA cannot intervene? If a solicitor has moved to recover the costs legally and has taken that person to court or taken proceedings against him or her, the LSRA is prohibited from engaging at that point and the person cannot complain to it.