Catherine Connolly (Galway West, Independent)
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There is a note stating that the person in question was incorrectly directed as to where to make a complaint. The person was told to make a complaint to an officer whose position no longer existed. I refer to practical things that should not be happening, along with the general information here about the privatisation of services. Finally, I do not wish to comment on any organisation but was Resilience the same organisation that was involved in the "Grace" case and mentioned in a number of the reports we got? Does that name ring a bell?