Oireachtas Joint and Select Committees

Tuesday, 3 December 2019

Joint Oireachtas Committee on Communications, Climate Action and Environment

Data Collection by Digital Assistants: Discussion (Resumed)

Mr. Gary Davis:

My view of the situation is that we had all the correct arrangements in place with third parties. We use third parties for various situations. We always ensure that we have appropriate legal arrangements in place and that we undertake appropriate oversight and due diligence in relation to all their use of personal information. In relation to bringing it in-house, that was in response to concerns from our customers who were concerned about things that they say to Siri being heard by human graders who were not Apple-badged employees, and so we took the extra step in order to attain the very high standards that we set for ourselves to bring them all in-house. We took the decision that that was the correct step in the circumstances.