Mr. Niall Cody:

I generally listen to the 1 o'clock news and the start of "Liveline" or the advertisement for it, to find I am not on it and then I stop listening to it. On the issue around the phoneline, the challenge is that commercial operations pay for their location on search engines to be the first item that shows.

If anybody looked up the Revenue website, he or she would find a lo-call number. We used to have an 1890 number but, because of concerns around the bundles offered by telecoms companies, we reintroduced an 01 number last year as most people can call such numbers for free within their bundles. We issued a press release and publicised this number. When the promo for "Liveline" came on last week, we sent the producers a copy of that press release. I believe some of it was read out on the programme. It is a real concern. One can ring Revenue for nothing but commercial companies, some of whom are not even established in Ireland, have put themselves into this space. When we had our 1890 number, which was a lo-call number - we were probably among the first in the country to use one - the mobile companies did not include calls to lo-call numbers in their bundles. We made representations to ComReg, which carried out a consultation on the issue. I know it has taken a long time for changes to come about in that sector but we moved to an 01 number ourselves.