Mr. Niall Cody:

To be fair to our people and systems, we respond to examples and we try to fix them. The Deputy can see from our figures that we have ongoing information technology development, maintenance and enhancement. There is a very complex and complicated information technology framework. Changes take planning and implementation. When I was before this committee on one occasion the Chairman was surprised that I knew about one of the parliamentary questions he submitted on a case. I pay much attention to issues of that nature. This is how we learn about real world matters. We also carry out regular surveys of both businesses and agents of their experience of interaction with us. The results of those are very positive. Helping people to comply is a core pillar of how we work.