Michael McGrath (Cork South Central, Fianna Fail)
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On the issue of price differentiation in the mortgage market, banks may provide better rates to new customers than they do to existing customers and may provide a cash-back incentive, for example, to new customers and not existing customers. Has Mr. Deering's office examined those issues through any individual complaints that have come in? Are those practices consistent with the 2017 Act under which the Financial Services and Pensions Ombudsman must adjudicate on whether practices are reasonable and just or oppressive or discriminatory in their application to the applicant?