Ms Derville Rowland:

We certainly will liaise with the CCPC. It is undertaking a wider piece of work across a number of industries around switching and behaviours of customers. I have already spoken with the CCPC and we will liaise with them. In the course of our own work we will consult the CCPC in relevant aspects but it will make its own decisions with regard to the actions it proposes to take. We are clear that we are going to carry out a market study on this to establish the prevalence and impacts of this practice.