Oireachtas Joint and Select Committees

Thursday, 7 November 2019

Public Accounts Committee

2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms

9:00 am

Mr. John McKeon:

The reason we did what we did was that pagination did not make sense when exhibits were included. We numbered every paragraph in the document to support document navigation. It was scanned because we had to scan documents that were not of our authorship into the document. When the DPC came back a number of weeks later and asked us to paginate it in any event and give a searchable document, we turned it around in a day or two. We were not being difficult. We were trying to be helpful by numbering every paragraph for navigation purposes, rather than every page, because pagination made the document unnavigable-----