Oireachtas Joint and Select Committees
Thursday, 7 November 2019
Public Accounts Committee
2018 Annual Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 37 - Employment Affairs and Social Protection
Chapter 12 - Regularity of Social Welfare Payments
Chapter 13 - Timeliness of Income Support Claim Processing
Chapter 14 - Customer Service - Development of Income Support Application Forms
9:00 am
Marc MacSharry (Sligo-Leitrim, Fianna Fail)
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I welcome the witnesses and thank them for the record volume of information they sent us in advance. They were lovely packs with all of the information. In his opening statement, Mr. McKeon said evidence of customer satisfaction research shows an 85% satisfaction level, which is great. How is that information compiled?