Mr. John McKeon:

There is nothing delaying us as such, other than that we started late. I acknowledge that the Department arrived late into the online world. There is nothing delaying us. The schemes are complex. We are trying to carefully design the online forms. Eight payments are offered online. The number has increased since the Comptroller and Auditor General wrote the report. The earliest ones we introduced are now doing very well online, for example, paternity benefit, where over half the claims are now made online. A total of 97% of all claims for treatment benefit, which is our largest individual scheme in terms of applications, are processed online with very little need for human intervention. We process about 1.4 million claims per year online for treatment benefit.