Ms Gráinne McEvoy:

We have an open and collaborative arrangement with the Financial Services and Pensions Ombudsman, as the Senator might expect. Both institutions protect customers in various ways as part of the wider State framework for protecting consumers. Our approach typically tends to be system wide, examining issues of a systemic nature, whereas the Financial Services and Pensions Ombudsman has a wider and different mandate under law. It examines individual cases. Both authorities have a memorandum of understanding whereby we allow for the sharing of information that is relevant to both. We talk about our respective roles in terms of the wider framework, and we share information in the context of decisions made or individual cases that are being considered. It is very important that we have open dialogue or collaborative engagement. It works very well.