Ms Sinéad Dwyer:

There was communication with anyone who applied after the cessation date. It would have been their preferred method of communication, whether e-mail, letter or a telephone call. Basically, we would have advised them that we had received the application post cessation. We would have said that, in the interim, if we did not get the chance to review it within a week but if there was an exceptional need, then the person was invited to come back and contact us and we would review the case urgently.