Professor Jim Egan:

During my contribution I made the point that the European directive in 2012 triggered the deployment of a quality management system. In terms of underpinning public confidence, we have a Government structure. For example, if somebody rings us and says he or she is unhappy with something then we log it, record it, meet our quality managers and we seek to address any concerns that come by way of phone, email or formal complaints and then effect actions to support any imperfections in the system. The process reassures people in terms of public confidence.

There had been a lot of debate on whether the soft opt-out would be a separate piece of legislation. Maybe I am stealing Mr. Conroy's thunder here but we have distinct sections in the legislation to address that so Part 2 relates specifically to transplant.