Mr. Justice John Hedigan:

After the circular email about the time limits we met the Financial Services and Pensions Ombudsman who certainly gave me the impression that he felt that once he could get the time issue out of the way, he could get through a lot of cases. He indicated that they had speeded up the process for dealing with cases. It is disturbing, therefore, to hear about the Deputy's relative's experience. I do not understand it, but he can rest assured that Padraig Kissane's interest in the tracker mortgage scandal has not been diminished one whit because of his membership of our board. They are all heavy hitters and I listen to every one of them, but when we talk about tracker mortgages, his voice is the one one tends to listen to. We are certainly hoping to bring our influence to bear as favourably as we can to ensure fair customer outcomes in this matter. Several of the CEOs involved in the tracker mortgage scandal have made clear to me that they want to get this thing off their desks. They want to have it sorted out and the only way to do that is to provide fair outcomes for people in order that they can move on. We are pushing an open door. I would certainly use the skills of somebody like Padraig Kissane who understands more about it than most people to try to resolve it.