Mr. David McRedmond:

Before I hand over to Ms Byrne to answer those questions, I thank the Senator for his kind comments about the staff, which I echo. He also spoke about staff facing abuse. As our team discussed this week in a different context, our number one duty is a duty of care to our employees. I am very proud to be leading a company of outstanding individuals. There has been some critical comment, but it is largely good comment about the transformation of An Post, making it viable for the longer term. We are moving from an old world of letters and social welfare payments into a newer world of e-commerce and financial services. All of that was delivered by the employees. All of it was done with the agreement of the employees and with the active participation and quite often the intellectual leadership of the unions, in particular the Communications Workers Union. I value the opportunity to commend the work our staff have done. I ask Ms Byrne to answer the Senator's questions.