Mr. Patrick Lynch:

I deal with and talk to patients, and at my level I tend to meet people who have gone through some of the most difficult experiences in the health service. We have heard that again and again but that also happens internationally. To develop that culture of open disclosure, we need openness from the very outset.

The second question was about clinicians. When we look at incidents, we know that the majority of incidents cannot be laid at the feet of any one individual.