Oireachtas Joint and Select Committees
Tuesday, 21 May 2019
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Matters Relating to the Banking Sector (Resumed): KBC Bank
Mr. Peter Roebben:
At the end of the first quarter, we had 3,737 mortgage cases, that represents 2,976 customers who were identified for redress and compensation. Some 96% of these have received redress and compensation and we are still trying to find the customers in 4% of cases. Everyone has been written to but in some cases the mail has been returned or we cannot find the customer. However, we will continue our efforts. Mr. D'Arcy knows the details of that 4%.