Mr. Paul Joyce:

The other point about the code is that it is quite deficient from a fair procedures point of view, in the sense that lenders must look at a variety of potential solutions but, as Mr. Hall has said, do not have to offer one. Even if one is offered and the borrower is not happy with it, the appeal is to the lender's appeals committee. There is a failure under the code specifically to provide that borrowers are entitled to the full detail of the deliberations of the lender under the mortgage arrears resolution process in order to frame their appeal. From a fair procedures point of view, it is completely deficient.