Mr. Ed Sibley:

We were asked to submit our view and come here to give an opinion. We have given our view, in which I think we have been balanced in trying to look at the issue in the round, particularly the protections in place for consumers. I am talking about owner-occupiers primarily in respect of the coverage of the Customer Contact Management Association. As for the information provided for us, I have read all of the submissions the committee has sent to the Central Bank which we very much encourage and welcome. When we receive submissions from individuals, they form part of our approach to ongoing supervision. We will continue to do this. There are other protections for individuals, including the Ombudsman. We will continue to engage with them to make sure systemic issues are dealt with-----