Mr. Mark Griffin:

When we consulted on the review in 2014 or 2015, we canvassed a number of users of the MANs. The view that came back was that the MANs were operating effectively and performing well so, by extension, one could conclude from that the concessionaire itself was doing a good job on the MANs. It met all its annual investment obligations to extend the MANs and met all its key performance indicators, KPIs. We had three complaints out of a pool of 70 service operators. At that stage, we flagged our intention to undertake a detailed review which we had commissioned Analysys Mason to do, to look at pricing issues. It is important when looking at the Analysys Mason report to look closely at what it says.