Mr. Peter Evans:

The 999 Ecas service is another concession agreement that the Department manages. The Department went out to tender, eight or nine years ago, for a company to run that service on behalf of the State. We have been running that service for the past eight or nine years. Our agents take the 999 calls. They have the first point of contact with the person who makes the call and they ask whether the person wants to talk to the Coast Guard, the fire brigade, the police or the ambulance service. The agent then triages the call out to the appropriate State agency to take those calls.