Ms Mary Dunnion:

I will answer the first part before handing over to my colleague who will be able to explain what is happening on the ground. One of the key findings in our investigation was that there was an overly bureaucratic process in place, that much of it was paper-driven and, as a result, in the context of quality and safety for children, there was not a good exchange of information because the systems were not in place. From a staff recruitment and retention point of view, we recommended very importantly that Tusla consider the way it works and make sure that the most efficient things were in place so that it was not a bureaucratic system. The second part of that was that it needed information systems. At the end of our investigation it was introducing these information systems. My colleague would have seen them in operation on inspection.