Mr. Joseph Musgrave:

I will respond to the Senator's first question about statutory entitlement and whether that would help with the pull away from where we are. It has the potential to. My concern, which I raised in my opening statement, is that there is a lack of a dialogue and of a roadmap. If the statutory entitlement will do certain things in three years, how will we get to a point where we are prepared for it when it lands? My members are not being invited in to figure out how the statutory entitlement will work. I have a set of national standards. How do I use that as a tool to make sure my members are prepared for the statutory entitlement? I do not have high confidence in how it is being done. It seems completely opaque. I echo what others have said about how difficult it is to give a voice or evocative image to isolation when one has disenfranchised people, people with disabilities or people with chronic and acute conditions. In the modern world, we react through Twitter with 140 characters and such. It is difficult to give an image. It would be a disservice to give a flippant response about how it is because the real world is complicated and we cannot give a simple snapshot, given that we provide home care to such a wide range of people, whether through families or care workers.