Ms Audry Deane:

Senator Dolan asked when it becomes visible. Ms Duffy is right that it is totally invisible, with pain and suffering behind closed doors. I am privileged to work with people who have such empathy and caring in their daily job, with the respect and dignity they give to every call they take. The quiet desperation spills over to become overwhelming and people cannot cope any more, and that is a stark indictment of our health services.