Mr. John McKeon:

They do. They provide workshops on what to expect in work. One of the things we ask them to do - the feedback, our own inspections and the customer satisfaction research indicate they are doing it - is to stay in contact with the person during the first three months. They make regular contact with them to try to help them through. We know that if one can get over the first three months, as the Deputy can see, the tail-off flattens off quite considerably. Getting to the first three months is actually the critical thing. We do ask them to provide those services. Our feedback from our own contacts with the people involved and our own research indicate that they do. The incentive, in terms of the financial payment, is also there to encourage them to do it because obviously they get a relatively small payment, all things considered, for getting somebody to three months, but they get a much bigger payment for getting somebody to 12 months.