Ms Dara Deering:

The process would be that the customer's solicitor, who typically carries out the process for the customer, will request redemption figures from the bank, and then the customer's loan is effectively redeemed and moved to another provider. It can happen very quickly. We see by virtue of the business switching to KBC that, provided the customer has all his or her documentation in order, the process can happen very easily. The bank does not put any hurdles in the way of a customer who wants to switch to another provider.