Oireachtas Joint and Select Committees

Tuesday, 19 June 2018

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Business of Joint Committee
Matters Relating to the Banking Sector: Ulster Bank

1:30 pm

Mr. Ciarán Coyle:

Of course. As the Deputy knows, our technology is provide by the Royal Bank of Scotland, RBS. I am going to share this with the committee so that it is on the record, so that members can understand how much investment we are making to resolve these issues. From 2014 to the end of 2017, RBS spent £8.5 billion on technology.

That is about €10 billion. Because we use RBS systems, we benefit from that capability. In the same period of time we also invested close to €1 billion in things that are needed in this jurisdiction. Within RBS and Ulster Bank we effectively had a complex technology estate. To give a sense of that, there were probably more than 5,000 applications. We have halved that in the last two years. We are investing a lot, as Mr. Stanley said, to simplify our estate. We are investing significant moneys to keep it secure. The committee will respect the challenges around cybersecurity. We are investing in order to continue to deliver innovation in new services for our customers. This is not a defence of what happened on 24 April or 1 May. Those incidents should not have happened. However, I hope to explain to the committee that we are investing large sums of money to improve and update all the time.