Mr. John Gleeson:

I apologise for it and we have apologised. Regarding the final step, we communicated what information we held as far down the line along the best channel we thought would get it to the woman in her interests, which was to deal with her treating clinician. We sent the information to those clinicians. We then tried to deal with any potential blockage to that. I now know it did not work. I apologise for that and have done so previously. As mentioned, there was an error in closing out the loop. That was a mistake. It was an error that we will have to fix.